Your Privacy Is Our Responsibility
This policy describes in detail how the personal information of all registered users on the rtk10 platform is collected, used, and kept secure.
Introduction
rtk10 is a safe and reliable online betting platform operated for Bangladeshi players. We place the highest importance on the privacy of our users' personal information. This Privacy Policy ("Policy") explains what information we collect when you use rtk10's website and services, how that information is used, with whom it may be shared, and what steps we take to protect your information. By continuing to use rtk10's services, you are considered to have given your consent to the terms of this policy. Please read this policy carefully. If you have any questions, contact our support team.
1 What Information We Collect
rtk10 collects various types of information to operate its services properly and ensure the best experience for users. The categories of information collected are described below.
1.1 Registration and Identity Information
We collect the information you provide when creating an account. This includes:
- Full name and date of birth
- Email address and mobile number
- Account username and password (stored in encrypted form)
- Address and postal code
- Copies of government-issued documents submitted for identity verification (national ID card, passport, etc.)
1.2 Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, Rocket, or Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction records
Note: We never store your full bank card number or payment PIN.
1.3 Technical Information
When you visit our website, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Date, time, and duration of visit
- Cookie and session data
- The page from which you arrived at our site (referrer URL)
1.4 Usage Information
Information about your activity on the platform — such as the list of games played, betting patterns, preferred categories, and records of conversations with the support team — is stored. This helps us improve your experience.
2 Purpose of Information Use
rtk10 uses your information only for the following legitimate purposes:
Account Management
Information is used to register your account, carry out verification, manage the login process, and ensure account security. Age verification (21+) and identity confirmation are also included.
Financial Transactions
Information is used to complete deposit and withdrawal processes and to maintain financial security. Fraud prevention and anti-money laundering measures are also included.
Customer Support
Information is used to resolve your issues and provide effective assistance through 24/7 live chat and email support.
Service Improvement
Analytical data is used to personalise your experience, improve new games and features, and resolve technical issues on the platform.
2.1 Ensuring Responsible Gaming
By analysing your gaming activity data, rtk10 can identify users who may be at risk of problem gambling and take supportive measures where needed. To learn more about responsible gaming, visit our Responsible Gaming page.
2.2 Meeting Legal Obligations
Information may be used or disclosed to comply with applicable laws and regulations, as part of a legal process, or upon a valid direction from a competent authority.
3 Information Sharing and Disclosure
rtk10 never sells, rents, or transfers your personal information to third parties for commercial purposes. Information may be shared in the limited circumstances described below:
3.1 Service Provider Partners
Limited and necessary information may be shared with trusted third parties providing payment processing (including banking partners such as bKash, Nagad, Rocket, and Upay), technical infrastructure, security verification, and customer service software. These partners are bound by the same privacy protection obligations as we are.
3.2 Game Content Providers
Game developers and content providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may at times have limited access to your gaming session data. This is solely to ensure game functionality and this data is not linked to any identity information.
3.3 Legal Requirements
We may be required to disclose information in accordance with applicable law pursuant to a court order, a valid directive from a government or regulatory authority, a fraud investigation, or crime prevention.
3.4 Business Transfers
In the event of any merger, acquisition, or asset transfer involving rtk10, user information may be transferred. In such cases, users will be notified in advance and protection under this policy will continue.
4 Cookies and Tracking Technologies
The rtk10 website uses various types of cookies and tracking technologies. Cookies are small data files stored on your device that help us improve our services.
4.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to manage your session, maintain your login state, and carry out security verification. Disabling these cookies will prevent the website from functioning properly.
4.2 Analytical Cookies
Analytical cookies are used to understand how users interact with the site and to improve our services. This information is processed in aggregate and is not used to identify any individual.
4.3 Cookie Controls
You can disable or delete cookies through your browser settings. Please note, however, that disabling cookies may cause some features of the website to stop working properly.
5 Data Retention and Security
5.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce our policies. Financial transaction records may be retained for a longer period in accordance with applicable law.
5.2 Security Measures
rtk10 applies industry-standard security measures to keep your information secure:
- SSL (Secure Sockets Layer) encryption — all data transfers are encrypted
- Password hashing — your password is never stored in plain text
- Two-factor authentication option
- Regular security audits and vulnerability testing
- Access controls — only authorised staff have access to the information they need
- Server-level firewall and intrusion detection systems
That said, no transmission of information over the internet or electronic storage is 100% secure. We make every effort to provide the highest level of protection, but absolute security cannot be guaranteed.
6 Your Rights
As a user of rtk10, you have certain important rights over your personal information:
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Right to Access
You may request to know what information we hold about you.
✏️
Right to Rectification
You may request that incorrect or incomplete information be corrected.
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Right to Erasure
You may request that your information be deleted, subject to legal obligations.
⛔
Right to Object to Processing
You may object to the processing of your information for specific purposes.
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Right to Data Portability
You may request your information in a structured, machine-readable format.
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Right to Restrict Processing
You may request that the processing of your information be restricted in certain circumstances.
To exercise any of the above rights, please contact our support team. We will respond to your request as promptly as possible. Please note, however, that in some cases we may be required to retain certain information due to legal obligations or legitimate business needs.
7 Protection of Minors
rtk10 strictly provides services to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration and identity documents may be requested if necessary.
If it comes to our attention that a minor has provided information, we will delete that information as soon as possible and close the associated account. If a guardian suspects that their minor child has created an account, please contact us immediately.
8 Changes to the Policy
rtk10 reserves the right to update or amend this Privacy Policy at any time. In the event of any significant change, we will notify you in the following ways:
- A special notice will be displayed on the website
- A notification may be sent to your registered email address
- The "Last Updated" date will be noted at the top of the revised policy
If you continue to use rtk10 services after changes have been made, you are considered to have given your consent to the updated policy. We therefore recommend that you review this page regularly.
9 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.